Content Development Specialist

Skill required: Marketing Operations - Content management
Designation: Content Development Specialist
Qualifications:Any Graduation
Years of Experience:8 to 12 years
Language - Ability:English(Domestic) - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We need a Knowledge Content Specialist who combines strong process understanding, customer-centered writing, and documentation discipline. The ideal candidate can translate complex operational workflows into concise, plain-language content while ensuring accuracy, alignment, and adherence to style standards. They must demonstrate strong ownership, attention to detail, and proactive stakeholder engagement. Which is missing in technical writers.
•Develop, draft, review, and publish technical procedures for a variety of employees, including Digital Banking Representatives, Back Office Teams, and others who service customer accounts.
•Work collaboratively with Project Managers and process owners on Product, Marketing, and Operations Teams to ensure all content is accurate and aligned between departments.
•Develop creative solutions and assist in designing processes
•Support new product launches by working collaboratively to drive process development, and draft and develop corresponding technical procedures.
•Create and edit customer-facing FAQs on the app and website, as well as servicing emails, to explain operational processes and products in a straightforward and empathetic manner.
•Create knowledge-based content to reflect policy changes.
•Organize and maintain the locations of accessible content.
•Manage timelines and priorities of various projects.
•Maintain and organize communication between process owners and stakeholders to ensure content is properly reviewed, feedback is factored in, and internal communication channels are updated with the finalized version for rollout to applicable teams.
•Review all content with internal Legal and Compliance teams to ensure all applicable material is properly approved.
Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization.
What are we looking for? • At least 3 years of previous experience with technical writing/content management in fintechs and/or financial services, including working knowledge of banking and lending regulations
• Lending and/or Compliance expertise is preferred, with experience drafting procedures that align with Reg Z, ECOA, UDAAP, FCRA, FDCPA etc.
• Flexible, adaptable, and passionate about working in a fast-paced startup environment where processes and products evolving to make things better for our employees and customers
• Exceptional attention to detail
• Self-motivated and responsible for managing daily workload, as well as long-term goals and projects
• Excellent written and verbal communication with an ability to clearly present to and collaborate with all levels of an organization
• Experience with G-Suite, Confluence tool, and knowledge-base systems
• Ability to identify, synthesize, consolidate and communicate key trends, themes and issues
• Exceptional degree of ingenuity, creativity and resourcefulness in decision-making and independent problem-solving
• Must possess high motivation, enthusiasm and dedication to deliver results within strict timeframes
• Degrees or advanced training in technical writing, English, communications, information

•Procedure documents creation,
•Chat response template creation,
•G-Suite and Confluence tools, etc.
Roles and Responsibilities: • In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
• Maintain and organize communication between process owners and stakeholders to ensure content is properly reviewed, feedback is factored in, and then internal comms channels are updated with the finalized version for rollout to applicable teams

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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