B

Content Quality Administrator

icon building Company : Believe
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Content Quality Administrator

Company Description

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local

artists and labels in the digital ecosystem by providing them the solutions they need to grow their

audience at each stage of their career and development.

Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique

digital expertise, respect, fairness, and transparency.

To support our fast-growing presence on all continents, we are constantly looking for new

Believers to join us and make a stronger and more positive impact on the music industry!

Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN:

FR0014003FE9).

www.believe.com

Ready to #setthetone with Believe?

Job Description

As part of its Content Operations business, Believe's TuneCore Service is currently looking for a Content Quality Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes:

  • Reviewing the content(Metadata++) as per the store guidelines submitted by the artist
  • Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.
  • Ensure to improve the Ticket satisfaction score and rating that is done for the artists.
  • Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.
  • Ensure on time customer support for all the client in TC with relevant solutions following the SLA.
  • Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists.
  • Investigate potential occurrences of unsatisfied tickets and activity and report to management.
  • Provide reporting on customer and product issues.
  • In addition to it, Believe's TuneCore Service's mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence

 

     

      Qualifications

       

      • Bachelor's Degree
      • Keen interest in music industry, new technologies, digital music platforms etc.
      • Should have been mandatorily working on Zendesk with minimum of 2-3 years.
      • Good communication skills
      • Experienced in Customer support and reporting.
      • Proactive and willing to improve process and tools.
      • Organized, reliable and independent.
      • Motivated and curious, you know how to prioritize the work given.
      • Team spirit
      • Proficient using Microsoft Office
      • Fluency in English is mandatory, both written and spoken
      • Strong attention to detail
      • Understand the importance of good customer service.
      • Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music. 

      Additional Information

      Benefits @Believe: 

      #Flexibility Just punch in leaves, not intime and out time 

      #Office perks– a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc 

      #Wellbeing Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture 

      #Transperancy engaged in secondary activity just disclose it to us 

      #Sustainability You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future. 

      Disclaimer:

      Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

      Original job Content Quality Administrator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
      Share Job
      Share Job

      Auto-Apply to Content Quality Administrator Jobs with your AI JobCopilot

      thunder icon Auto-Apply with AI

      Similar Content Quality Administrator Jobs in India

      GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!

      Mobile Apps

      Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.