Coordinator Cargo Operations

To coordinate and ensure timely execution of cargo operations activities for the assigned area, including vessel load/discharge, terminal coordination, documentation, and stakeholder communication, while maintaining operational accuracy, compliance, and adherence to SLAs

General Tasks and Responsibilities

1. Ensure task completion as per agreed SLA with Areas / Region

a. Arrange Load/Discharge (TBU / CBF)

• Check and trace pending containers 
• Check customs status 
• Check DG documentation and acceptance 
• Review import discrepancies before vessel arrival 
• Create and evaluate no-move status for containers 
• Create and provide TBU 
• Handle COD and late runner cases 
• Update missing PT DG container numbers in FIS 
• Insert container numbers and stowage position for DG cargo 
• Maintain terminal dates 
• Coordinate OOG handling and update E-forms as per guidelines 
• Monitor cargo patrol and DG hold containers 

b. Distribute Load/Discharge Information

• Share DG manifest 
• Provide load/discharge information 
• Share reefer manifest 

c. Finalize Load/Discharge

• Prepare and submit manual TDR 
• Validate planned vs actual load/discharge data 
• Maintain round voyage actuals 
• Obtain VIA/rotation number from terminal and customs 

e. Organize Ad-hoc / Special Handlings

• Seal changes and reefer temperature deviations 
• DG placard issue resolution 
• Re-export and long-standing containers 
• Monitor import evacuation within free time 
• Ensure compliance with port, terminal, marine, and customs regulations 
• Coordinate with partners and stakeholders for timely and accurate cargo data exchange 
• Monitor and approve late gate requests as per protocols 
• Maintain records of containers not in terminal, missing documents, and shortfall cases 
• Track and update operational exceptions 
• Generate and share reports (BB, DG manifests, empty containers, tank containers, etc.) 
• Reconcile planned vs actual operations and identify discrepancies 
• Maintain deadlines and cut-offs in FIS/workflow tools 

Position KPIs

• LAB (Loaded as Booked) 
• Process Accuracy & Timeliness 
• Variable / Terminal-related costs 
• Additional KPIs defined by CoE (Center of Excellence) 
  
  Communication / Organizational Skills
• Good communication and coordination skills 

• Strong time management and organizational abilities 

   

• Values / Behaviors
• Positive, proactive “can-do” attitude 
• Ability to work effectively under operational pressure 
• Team-oriented mindset with ownership and accountability

Required Experience & Skills

• Minimum Graduate from any field.  
• 4 to 5 years of experience in transportation/cargo operations
• Strong knowledge of cargo operations and terminal processes 
• Proficiency in business systems / IT tools used in operations