Coordinator - MDR

Position:
Coordinator – Multidisciplinary Rehabilitation (MDR) Unit

Required
Skills & Knowledge

1.
Stakeholder Communication & Coordination

• Serve as the single -point
  administrative interface between Physiotherapy, Occupational Therapy,
  Audiology & Speech -Language Pathology, Psychology, doctors, outreach
  teams, and programme managers.
  

·         Communicate effectively with doctors,
therapists, beneficiaries, caregivers, partner NGOs, and external agencies.

• Handle service enquiries, referral
  coordination, and grievance escalation in line with MDR SOPs.
  
• Ensure timely dissemination of OPD
  schedules, staff rosters, camp plans, and review meeting updates.
  

2.
MDR Administrative Systems & Workflow Management

• Experience in multidisciplinary
  clinic, hospital, or rehabilitation centre administration preferred.
  

·         Strong understanding of office management,
coordination, and operational workflows.

• Coordinate space, equipment usage,
  and shared resource scheduling across MDR services.
  

3.
OPD & Beneficiary Flow Management

• Plan and manage unit -wise and
  combined MDR OPD schedules for PT, OT, ASLP, Psychology, and medical
  consultants.
  
• Coordinate initial multidisciplinary
  assessments, internal referrals, and follow -up therapy appointments.
  
• Maintain real -time daily OPD
  dashboards: registrations, unit -wise caseload, no -shows, carry -forwards,
  and priority cases.
  
• Ensure smooth flow for walk -in OPD,
  school -based services, and outreach referrals.
  
• Knowledge of hospital/rehabilitation
  management systems and digital patient records preferred.
  

4.
Finance, Billing & Donor Compliance

• Coordinate unit -wise OPD billing,
  package -based therapy charges, and hearing/assistive device transactions.
  
• Track donor -funded vs self -pay
  beneficiaries and ensure correct financial tagging.
  
• Monitor pending bills, vendor
  invoices, and service -level documentation for audits.
  
• Maintain basic financial MIS for MDR
  operations: daily collections, monthly revenue, unit -wise expense mapping.
  

5.
MDR Reporting & Data Management

• Prepare daily MDR OPD reports:
  unit -wise attendance, new registrations, follow -ups, therapy sessions
  delivered.
  
• Prepare weekly caseload and
  performance reports: backlog, pending assessments, therapy adherence,
  outreach coverage.
  
• Prepare monthly MDR dashboards:
  beneficiary reach, services, unit productivity, revenue vs donor coverage,
  quality indicators.
  
• Intermediate to advanced Excel skills
  (pivot tables, dashboards, tracking tools).
  

6.
Review & Performance Presentation Support

• Compile unit -wise and MDR -level KPIs
  for monthly and quarterly leadership reviews.
  
• Support performance analysis on
  quality, efficiency, outreach impact, and OPD growth.
  
• Prepare professional presentations
  (PowerPoint).
  

7.
Documentation & Records Maintenance

·         Maintain complete, accurate, and
up -to -date beneficiary files and records.

·         Ensure proper storage of registration
forms, assessments, therapy notes, and follow -up details.

·         Update digital systems and registers
regularly and ensure data accuracy and confidentiality.

8.
Networking, Outreach & Referral Systems

• Build and manage partnerships with
  NGOs, government hospitals, schools, Anganwadi networks, community
  workers, and referral agencies.
  
• Coordinate multidisciplinary camps,
  awareness programmes, and satellite OPD clinics.
  
• Track referral sources and conversion
  to OPD/therapy services.
  
• Support expansion of MDR outreach and
  self -generation services.
  

Key
Roles & Responsibilities

• Oversee end -to -end administrative
  operations of the Multidisciplinary Rehabilitation Unit (PT, OT, ASLP,
  Psychology).
  
• Manage centralised MDR OPD
  registration, internal referrals, and beneficiary flow.
  
• Ensure timely billing, financial
  documentation, and donor compliance tracking.
  
• Maintain accurate, confidential, and
  audit -ready MDR records.
  
• Coordinate daily with therapists,
  doctors, outreach teams, finance, and programme managers.
  
• Act as the primary coordination lead
  for partner organisations and referral networks.
  
• Support planning and execution of
  multidisciplinary camps, school programmes, and satellite clinics.
  
• Identify operational bottlenecks,
  quality gaps, and process inefficiencies and recommend system -level
  improvements.
  

Requirements

Benefits