Coordinator Transport Disposition

Inland Delivery Team established to enhance our Inland operations and services. IDT task clustered around
the topics of: Transportation planning, operational management of Inland transports, administrating Inland
transports, vendor, customer communication and cooperate with your Operations colleagues to increase
internal efficiencies and provide significantly improved service quality.

• Organize and optimize daily transport planning in cooperation with our subcontractors and our
• customers.
• Direct contact with our customers concerning transport related challenges, delays, and the
• planning of new business in cooperation with sales.
• Responsible for the processing of received booking amendments and booking confirmations for transport-relevant shipments in import and export.
• Work closely with other departments of the hinterland logistics (ED, Area & Sales), maritime logistics (terminal processes) and operations steering support.
• Part of the constant development of new, innovative ideas to continuously advance our high-quality standards.
• Handle Customer phone calls via cisco / mobile.
• Handle cases via case management – Salesforce.
• Meet the global Inland KPI’s for both cases & calls on weekly basis.
• Complete all functional Hapag Learning Campus.

• Bachelor's degree or equivalent qualification.

• Good command of written and spoken English.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

• Strong communication and interpersonal skills with the ability to work effectively in a team environment.

• Ability to follow company procedures, guidelines, and operational requirements.

• Positive attitude with a proactive and solution-oriented approach.

• Quick learner with the ability to adapt to changing business requirements and operational challenges.

• Self-motivated and committed to continuous learning and professional development.

• Ability to work under pressure and manage multiple tasks within defined timelines.