Corestack - Cloud Success Manager - AWS/Azure

Location : Chennai, India. Responsibilities :- As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value.- This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs, challenges and advice on how to use CoreStack to address their cloud governance challenges.- Collaborate closely with engineering teams, Sales and customers to capture key success factors, use cases and ensure successful product adoption.- Act as a Product CSM, understanding cloud infrastructure footprint of the customer and driving customer success initiatives.- Demonstrate proficiency in at least one major public cloud platform (AWS/Azure/GCP/OCI).- Knowledge of services and their usage by Application teams.- Utilize your cloud expertise to provide hands-on support and guidance to customers, ensuring their success in adopting and utilizing CoreStack solutions.- Customer Success Manager acts as a liaison between service and sales, incorporating product expertise and customer feedback.- Working closely with CoreStack Sales and Product Team, to provide inputs on strategic customer plans to help identify areas where existing customers could improve their use of CoreStack.- Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.- You are required to create knowledge-based articles, product tutorials and raising customer awareness.- Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.Requirements :- Relevant experience of between 8-12 years with minimum of 4 years in customer facing role.- A proven track record in services and/or support management for a SaaS solution with at least 2 years working in a SaaS environment.- Expertise in public cloud - AWS, Azure, and/or GCP with Associate level certification.- Strong organization and presentation skills.- Passion towards driving customer success.- Excellent customer relationship and communication skills.- The ability to manage and drive many high-priority tasks at the same time.- Ability to collaborate with Sales teams. CoreStack offers :- Competitive salary.- Competitive benefit package with appreciable equity.- Exciting, fast-paced and entrepreneurial culture.- Health insurance and other company benefits.Location - Chennai, Tamil Nadu, India. Exp is 8 to 12 years. (ref:hirist.tech)