Corporate Support Engineer

Key Responsibilities:

PowerShell, Python, or Other Scripting: (Moved to First)

• Develop and maintain PowerShell, Python or other scripts for automation of administrative tasks.


• Implement scripts to streamline processes and improve efficiency.


• Ensure scripts are secure and comply with company policies.

Microsoft 365 Administration:

• Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.


• Configure and optimize Microsoft 365 applications to meet business needs.


• Monitor system performance and troubleshoot issues.

Microsoft Entra and Active Directory Management:

• Configure identity services to ensure secure operations.


• Manage user accounts, groups, and permissions.


• Work with the InfoSec and compliance teams to monitor security policies and ensure regulatory compliance.


• Integrate with other systems and automate tasks using PowerShell.


• Provide technical support and resolve issues.

Intune and Microsoft Defender:

• Administer and configure Intune for device management and policy enforcement.


• Implement and manage Microsoft Defender for endpoint protection and threat management.


• Ensure compliance with security policies and procedures.

Mac OS Management:

• Provide support for Mac OS users within the Microsoft 365 environment.


• Configure and manage Mac devices using Intune.


• Troubleshoot and resolve Mac-related issues in collaboration with the IT support team.

User Support and Training:

• Provide quality technical support services to end-users for Microsoft 365 and Mac-related issues.


• Conduct training sessions to educate users on best practices and new features.


• Create and maintain documentation for IT processes and procedures.

Qualifications:

• Proven experience as a Microsoft 365 Engineer or similar role.


• Proficiency in Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.


• Experience with Mac OS management and support.


• Familiarity with Intune MDM or similar solutions.


• Excellent problem-solving and troubleshooting skills.


• Strong communication and interpersonal skills.


• Proficiency in PowerShell scripting.


• Ability to work independently and as part of a team.

Preferred Skills and Experience:

• Experience with other scripting languages (PowerShell, Bash).


• Knowledge of networking fundamentals and security best practices.


• Ability to adapt and pivot for new technologies.


• SSO Integration.


• Defender portal knowledge.


• AWS Workspace operational support.