Credit & Collections Representative

Job Description:

The role of the Credit & Collections Representative includes business-to-business collections, customer account reconciliation and general administration of a set account portfolios.

• Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts;


• Advise customers of necessary actions and payment strategies; arrange payment plans for accounts with past due balances;


• Communicate professionally with customers via phone, e-mail, mail, and fax to minimize delinquency and arrange/ negotiate payment schedules when required;


• Identify disputed accounts through research and customer notification; then make recommendations to business leadership for optimum business solutions and follow dispute resolution to completion to secure payment;


• Research and work with Sales, Sales Ops, Finance, Business Unit and customers to resolve unapplied payments, deductions, and disputes via a dispute tracker technology;


• Monitor creditworthiness of new & existing customers using D&B software and analyze financial statements;


• Prioritize work and focus efforts on accounts having the largest impact on collection performance metrics;


• Manage credit holds and recommend third-party collections as appropriate


• Provide weekly cash forecast updates;


• Consistently follow up with customers and follow established escalation paths to Sales, Service, and Business Unit management;


• Record information regarding the financial status of customers and the status of collection efforts; and


• Actively support team projects and goals;

Job Requirements:

•  B.A. preferred but not required;


• 3+ years working in a full service credit/collection environment with heavy emphasis on collections;


• Ability to interface well with all levels (especially Sales, Customer Care, Finance/Accounting);


• Must be persistent, professional, assertive, courteous and understanding in dealing with both internal and external customers;


• Must possess excellent written and oral communication skills;


• Must be able to work independently and as part of a collections team;


• Ability to prioritize multiple tasks in a busy work environment;


• Proficiency with MS Office (particularly Excel, Word and Outlook);


• NetSuite experience is preferred; and experience with Salesforce.com and GetPaid a plus