Credit Balance Specialist

This work can be demanding, especially when audio quality is compromised, however, a strong commitment to accuracy and patient care drives every transcriptionist’s mission. 

Responsible for, but not limited to, the following:

• Acts as primary oversight for all non-APM credits balances and refunds 
• Responsible for reviewing and approving all refunds before they are submitted to the client 
• Responsible for resolving escalated issues related to credit balances or refunds 
• Must be able to effectively track all refunds and report on them accurately  
• Communicates clearly and professionally with all other departments and clients  
• Sense of urgency 
• Ability to prioritize and follow a schedule 
• Broad knowledge of multiple practice management systems 
• Ability to analyze and understand payer EOB’s and clients managed care contracts/fee schedules 

 Skills Required:  

• Excellent interpersonal skills with the ability to interact effectively with all levels of employees and  clients
• Ability to work in a team-oriented environment
• Excellent written and verbal communication skills 
• Knowledge of Health Care industry
• Detail oriented
• Strong organizational skills
• Ability to analyze and problem solve 
• Ability to work with accuracy and attention to detail
• Ability to prioritize and handle multiple tasks simultaneously
• Cooperative work attitude toward and with co-employees, management, patients, and outside contacts 
• Ability to promote favorable company image with patients, insurance companies, and general public  
• Ability to quickly grasp new processes
• Excellent written/verbal communication 
• Well organized 

What We Value:

Our ideal candidate is dedicated to supporting healthcare excellence through ethical, precise documentation, valuing clarity, and professionalism in every transcription. If you are a skilled transcriptionist with a commitment to quality and patient care, we encourage you to apply!