CRM Executive ( Receptionist)

Key Responsibilities

• Manage front desk operations and greet visitors professionally.
  


• Handle incoming calls, emails, and customer inquiries.
  


• Maintain and update customer data in CRM software.
  


• Coordinate customer follow-ups and feedback collection.
  


• Schedule appointments and meetings.
  


• Prepare daily reports and maintain records.
  


• Assist sales and customer support teams with CRM-related tasks.
  


• Ensure timely resolution and escalation of customer concerns.
  

Requirements

• Graduate in any discipline.
  


• 6 months to 1 year of experience as a Receptionist, CRM Executive, or Customer Support Executive.
  


• Knowledge of CRM software and MS Office.
  


• Good communication and interpersonal skills.
  


• Strong organizational and multitasking abilities.
  


• Professional appearance and positive attitude.
  


• Ability to handle customer interactions effectively.
  

Skills Required

• Customer Relationship Management (CRM)
  


• Communication Skills
  


• Data Entry & Record Management
  


• MS Excel & MS Office
  


• Follow-up & Coordination
  


• Customer Handling
  


• Time Management
  


• Problem-Solving Skills