CRM IT Consultant

• Should have a working understanding of Marketing, Sales, Help Desk and Web Site management via Zoho CRM
  


• Understanding of software development methodologies, development processes and Implement Changes.
  


• CRM Portal Configuration as per Business Users requirement.
  


• Ability to analyze, understand, troubleshoot and effectively communicate functional details to end-users and management
  


• Gathering and documenting business processes and requirements for the system, either leading or participating in design and architecture sessions with key business users.
  


• Creating a model of the business's organizational process using the CRM system, related customizations, and reports.
  


• Advising business users on CRM, development, and integration best practices
  


• Balance the demands and requirements of business users with technical limits.
  


• Creating technical specs for upcoming projects
  


• Preparing specifications for our Live Services team in other countries, as well as assisting with the completion, testing, and deployment of development projects
  


• Configuring, updating and maintaining third-party software like Google Analytics, Google AdWords, Google Tag Manager, LinkedIn and Facebook Ads
  


• Forms, views, dashboards, and workflows in CRM are built and configured.
  


• Maintain Helpdesk for new requirements, issues, backlog, source control system, and the code repository.
  


• For CRM system administration, effectively use SDK and 3rd party tools
  


• Work with the Business Systems Manager to ensure that the overall business is running well.
  


• The solution is positioned and deployed following the global architecture and roadmap.
  


• Task completion estimates and resource time management
  


• Ensure that release management, change management, and project approval processes are all consistent.
  


• Support for the application, which includes resolving any issues that may arise.
  

Requirements

• Basic understanding of Front end Technologies.
  


• Understanding and knowledge of Cloud Architectures 
  


• Customizations, Deluge, JavaScript, HTML, CSS and SQL (including plugins, scripting, and form design) experience
  


• Experience with CRM APIs, REST/ODATA endpoints, and SOAP endpoints is required.
  


• Strong awareness of security groups, responsibilities, and teams, as well as the ability to configure them
  


• MS-Office, MS-Excel and Ms-PowerPoint
  


• Canva and Animaker
  


• Zoho CRM, Zoho Marketing, Zoho Sites, Zoho Help Desk
  


• Designing softwares such as Inkspace, Figma, GIMP and Abode
  


• Good expertise in Business Reports, Template , Forms, Workflow, User Management.
  

Benefits