CRM Manager

• Manage the full client lifecycle: lead generation, onboarding, project updates, handover, and post-completion support.
  


• Act as the primary point of contact, ensuring timely and professional responses to all client inquiries.
  


• Maintain and optimize CRM systems for accurate data, segmentation, and automation.
  


• Coordinate between clients, project teams, and vendors to ensure smooth execution and satisfaction.
  


• Provide regular project updates, manage expectations, and proactively resolve client concerns.
  


• Capture feedback to refine service delivery.
  


• Support sales in lead nurturing, consultations, and identifying upsell/cross-sell opportunities.
  


• Generate CRM performance reports, analyze trends, and present actionable insights.
  


• Implement best practices in client communication and train team members on CRM usage.
  

Requirements

• Bachelor’s in Business, Marketing, Communications, or related field.
  


• 2–4 years’ experience in CRM, Client Success, Account Management, or Customer Engagement.
  


• Proficiency in CRM software.
  


• Strong verbal & written communication skills with a client-facing presence.
  


• Organized, detail-oriented, and capable of managing multiple priorities.
  


• Proactive problem-solver with a client-centric mindset.
  


• Passion for design, aesthetics, or creative service industries is a plus.
  


• Preferred: Experience in interior design, architecture, real estate, or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada.