CRM Manager

This role is for one of Weekday’s clients
Salary range: Rs 300000 - Rs 500000 (ie INR 3-5 LPA)
Min Experience: 4 years
Location: Sangli
JobType: full-time

Qualifications:

• MBA in Marketing or equivalent.
• 3–5 years of relevant experience in CRM management.
• Hands-on experience with CRM systems (Zoho, Salesforce, HubSpot, etc.).
• Strong communication, analytical, and leadership skills.
• Familiarity with customer segmentation and personalized marketing practices.
  

Key Responsibilities

• Manage and maintain the CRM system with accurate and clean data.
• Develop and implement CRM strategies to improve customer engagement and loyalty.
• Collaborate with Sales, Marketing, and Customer Service teams to align CRM activities.
• Analyze customer data to identify patterns, trends, and actionable insights.
• Create and execute targeted sales/marketing campaigns through CRM.
• Track and report key KPIs like customer satisfaction, churn, and retention.
• Train staff on CRM usage and best practices.
• Troubleshoot CRM-related issues and coordinate with vendors/IT support when required.
• Document CRM processes for continuous improvement.
  

Desired Skills

• Strong problem-solving and analytical mindset.
• Ability to optimize sales funnels and improve conversion rates.
• Team-oriented, with strong collaboration and interpersonal skills.
• Proactive, self-motivated, and detail-oriented.