Logo-of-Weekday-Ai-hiring-for-jobs-in-India-on-GrabJobs

CRM Manager

icon building Company : Weekday Ai
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - CRM Manager

This role is for one of the Weekday's clients

Salary range: Rs 500000 - Rs 1000000 (ie INR 5 - 10 LPA)

Min Experience: 2 years

Location: Mumbai

JobType: full-time

Key Responsibilities

1. Online Reputation Management (ORM)

  • Manage and respond to customer inquiries, comments, and direct messages on various social media platforms.
  • Address customer complaints, feedback, and escalations with clarity and empathy.
  • Ensure prompt and thorough responses, leaving no conversations unattended or unresolved.
  • Maintain a consistent brand voice across all customer interactions.

2. Customer Relationship Management (CRM)

  • Oversee and implement CRM workflows through WhatsApp, email, and SMS channels.
  • Utilize platforms such as Contlo, Bitespeed, Sage Pilot, or similar tools.
  • Set up and optimize automated campaigns, including welcome messages, abandoned cart reminders, retention initiatives, and reactivation efforts.
  • Collaborate with the marketing team to align campaign messaging and targeting strategies.

3. Customer Experience & Issue Resolution

  • Take full responsibility for resolving customer issues until they are completely closed.
  • Work closely with internal teams (operations, warehouse, etc.) to ensure quick resolution of queries.
  • Manage returns, exchanges, and order-related concerns when necessary.

4. Reporting & Insights

  • Monitor frequent customer concerns, feedback, and complaints.
  • Provide actionable insights to the team to help improve products, operations, and communication.
  • Track basic CRM campaign performance and customer engagement metrics.

Essential Qualifications

  • 2–4 years of experience in ORM, CRM, or customer experience roles within a D2C brand.
  • Practical knowledge of CRM tools such as Contlo, Bitespeed, Sage Pilot, or equivalent platforms.
  • Excellent written communication skills—clear, empathetic, and solution-focused.
  • Experience managing customer queries across social media and messaging applications.
  • Capability to handle a high volume of conversations without overlooking details.
  • Familiarity with Shopify or e-commerce order management systems, including tools for handling returns and exchanges.
  • Understanding of retention marketing strategies and customer journey mapping.
  • Experience in managing escalations and sensitive customer interactions.

The Ideal Candidate

  • Remains calm under pressure and handles challenging situations with composure.
  • Communicates effectively with clarity, empathy, and a focus on solutions.
  • Shows high ownership by ensuring all issues are resolved completely with no loose ends.
  • Demonstrates patience and resilience in managing repetitive and high-volume interactions.
  • Is detail-oriented, diligently tracking conversations and ensuring consistent follow-through.

Interested applicants are encouraged to send their resumes to [email protected].

Skills

Customer Retention

Online Reputation Management

CRM

Original job CRM Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Share Job
Share Job

Auto-Apply to CRM Manager Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar CRM Manager Jobs in India

GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.