Key Responsibilities
* Manage and maintain customer and sales data in the CRM system.
* Track leads, opportunities, and follow-ups to ensure timely action.
* Coordinate with the sales team to support day-to-day sales operations.
* Prepare quotations, proposals, sales reports, and MIS reports.
* Monitor sales pipelines and generate performance reports.
* Schedule meetings, customer follow-ups, and sales activities.
* Ensure CRM data accuracy and maintain updated customer records.
* Coordinate with marketing, finance, and operations teams for seamless order processing.
* Assist in preparing sales forecasts and monthly performance dashboards.
* Support customer onboarding and address sales-related queries.
Required Qualifications
* Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
* 0–3 years of experience in Sales Coordination, CRM Administration, Sales Operations, or a similar role. (Freshers with excellent communication skills may also apply.)
* Hands-on experience with CRM platforms such as Zoho CRM, LeadSquared, Salesforce, HubSpot, or similar.
* Proficiency in Microsoft Excel, Word, and PowerPoint.
* Strong communication, organizational, and multitasking skills.
* Ability to work in a fast-paced environment and meet deadlines.
* Preferred Skills
* Experience in sales reporting and MIS.
* Knowledge of sales processes and CRM best practices.
* Analytical mindset with attention to detail.
* Customer-focused approach and problem-solving skills.
Key Performance Indicators (KPIs)
* CRM data accuracy and completeness.
* Timely lead assignment and follow-up tracking.
* Sales report accuracy and submission timelines.
* Sales team support efficiency.
* Customer response and coordination turnaround time.
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