CRO (Client Relations Officer)

Company : Interval Personalised Learning Platform

Job Type : Full Time

Areekode, India

Job Description - CRO (Client Relations Officer)

• Review and assess assessment reports to understand client needs accurately.

• Communicate effectively with parents to confirm admissions and address any inquiries they may have.

• Facilitate the search for suitable trainers and allocate them to clients based on their requirements.

• Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise client satisfaction.

• Calculate and collect admission fees and tuition fees accurately and on time.

• Address concerns raised by trainers and parents, resolving them promptly and efficiently.

• Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction.

• Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation.

• Track and update attendance records to monitor client engagement effectively.

• Monitor trainers to ensure compliance with INTERVAL's terms and conditions and maintain service quality.

• Evaluate trainers and analyse their training needs to enhance service delivery.

• Manage student and trainer data efficiently and confidentially.

• Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports.

Requirements

Communication
Customer Relationship Management
Coordination
Problem-Solving
Time Management
MS Excel & CRM
Data Management
Attention to Detail
Teamwork
Multitasking
Decision-Making
Customer Service Orientation

Original job CRO (Client Relations Officer) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar CRO Client Relations Officer Jobs in India

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

CRO (Client Relations Officer)

Job Description - CRO (Client Relations Officer)

Requirements

Similar CRO Client Relations Officer Jobs in India

Mobile Apps