Cusotmer support - Non voice (Chennai and Coimbatore)

Company : 2coms

Job Type : Full Time

Chennai, Tamil Nadu

Number of Applicants

:

000+

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Job Description - Cusotmer support - Non voice (Chennai and Coimbatore)

Senior Process Executive – Contact Center (Voice, Chat & Email)

Location: Chennai & Coimbatore

Employment Type: Full Time | 24/7 Rotational Shifts | Work from Office

Designation: Senior Process Executive

Role Overview

The Senior Process Executive – Service Delivery (IOA) will be responsible for delivering high -quality customer support across inbound and outbound voice, chat, and email channels. The role requires strong communication skills, customer -centric behavior, and adherence to Cognizant compliance and service delivery standards in a 24/7 environment.

Key Responsibilities

- Handle incoming and outgoing customer interactions via voice, chat, and email.

- Resolve customer queries accurately within defined SLAs.

- Document interactions correctly in CRM/ticketing systems.

- Adhere to schedule, quality standards, and information security policies.

- Meet individual and team performance benchmarks defined by the process.

- Participate in training, calibrations, and continuous improvement initiatives.

Required Experience & Skills

1–4 years of experience in Contact Center / BPO operations

Shift Requirements

Willingness to work 24/7 rotational shifts, including night shifts, weekends, and holidays. Work From Office

Email address

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