Customer Assistance Manager-Consumer Durables-Hardship Assistance Unit

Description
We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. The ideal candidate will have a strong background in collections, team management, and legal coordination, with the ability to operate both strategically and on the ground.

Responsibilities
Collections Management:

Monitor and maintain collection efficiency across assigned portfolios.
Ensure timely follow-ups and resolution of delinquent accounts.
Analyze collection trends and implement corrective actions.
Repossession & Recovery:

Manage repossession activities in coordination with repossession agents.
Oversee the sale of repossessed assets to maximize recovery.
Ensure compliance with legal and regulatory requirements during repossession.
Agency & Field Coordination:

Liaise with external collection agencies and field executives.
Provide training and guidance to the collections team.
Conduct field visits when necessary to support recovery efforts.
Legal & Compliance:

Coordinate with legal teams for initiating and following up on legal actions.
Ensure all documentation and processes are in line with bank policies and regulatory norms.