Customer Care advisor - Mumbai

Salary :

₹500,000 - 500,000 yearly

Company : Syncup

Job Type : Full Time

Mumbai, India

Job Description - Customer Care advisor - Mumbai

Lower Parel - 401/402 Piramal Tower, Peninsular Corporate Park, Lower Parel, Mumbai – 400013

Dadar - The Ruby, 29, Senapati Bapat Marg, Dadar West, Mumbai, Maharashtra 400028

Role Responsibilities

Handle inbound and outbound customer calls with professionalism, empathy, and a solutions-oriented approach.

Resolve customer queries related to products, services, billing, and account management in a timely and accurate manner.

Maintain detailed and accurate records of all customer interactions within the CRM system.

Escalate complex or sensitive issues to appropriate departments and ensure timely follow-up and resolution.

Consistently meet or exceed key performance indicators (KPIs), including average handle time, first call resolution, and customer satisfaction scores.

Participate actively in training programs and knowledge refreshers to stay updated on product, policy, and process changes.

Collaborate effectively with team members and supervisors to uphold service standards and foster a supportive team environment.

Adhere strictly to company policies, data protection protocols, and regulatory compliance requirements.

Eligibility & Requirements

Experience:
- Freshers are considered for the Customer Service Advisor III role, preferably from institutions specializing in Travel & Tourism or related fields.
- For experienced candidates, prior experience in customer-facing roles within BFSI, Retail, E-commerce, or other service-oriented industries is preferred.
- BPO experience is advantageous but not mandatory.

Communication Skills: Strong verbal and written communication skills in English (and Hindi/Marathi is a plus); clarity, professionalism, and courtesy in tone are essential.

Additional Advantage: Prior experience in call centres, airlines, or customer support within high-service industries.

Employment Type: The Customer Service Advisor III role is initially offered on a 2-year contract basis, with potential for conversion to permanent employment based on performance and business needs.

Compensation & Work Details

CTC: ₹5 LPA (fixed CTC)

Work Schedule: 24x7 operations; candidates must be flexible to work rotating shifts, including night shifts (10:00 PM to 6:00 AM).

Transport: Company-provided transportation is available for night shift employees only.

Location: Interviews will be conducted in-person at either the Lower Parel or Dadar office.

Note: Candidates residing at a significant distance from the office are advised against applying, as transportation may not be available post-shift for late-night departures.

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