Customer Care Analyst

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Provide trend analysis of issues with their appropriate solutions to the respective supervisor. Ensure complete adherence to TAT and SLA's as defined by the customer 5+ years of experience working on Revenue Cycle Management regarding medical billing. Expertise on Revenue cycle management and End to End resolution guidelines. Expertise with Windows PC applications that required you to use a keyboard, MS office, navigate screens, and learn new software tools. Ability to work regularly from office scheduled shifts from Monday-Friday 5:30 pm to 3:30 pm IST.