Customer Care Associate

Listening to recorded calls to monitor the quality of each CSR/agent in the call center\n\nListening of the CSR/agent calls and Complete the Audits according to the Merits of the call\n\nEnsuring accurate and timely completion of the Call Audits to meet the client SLAs\n\nOrganizing and completing tasks according to assigned priorities.\n\nProvide written documentation of each call monitored to be included as part of the overall CSR/agents scorecard.\n\nBeing an active member of the team by providing ideas for improvisation in process.\n\nBoth Under Graduates and Post Graduates can apply\n\nExcellent communication (verbal and written) and customer service skills\n\nAble to work independently; strong analytic skills.\n\nDetail-oriented; ability to organize and multi-task.\n\nDemonstrate strong reading, comprehension and writing skills.\n\nAbility to work in a team environment.\n