Customer Care Associate

Role Summary

We are hiring energetic and customer -focused candidates for the role of Customer Care Associate (CCA). The candidate will be responsible for managing customer interactions, coordinating with sales and dealer teams, and ensuring a smooth customer service experience.

Key Responsibilities

• Handle customer queries and provide accurate product information
  
• Coordinate with dealers and sales teams for smooth operations
  
• Maintain customer records and follow -up activities
  
• Support customer engagement and relationship management
  
• Resolve customer concerns within timelines
  
• Prepare daily activity and service reports
  
• Assist in achieving customer satisfaction and business goals
  

Required Skills

• Strong verbal and written communication skills
  
• Customer handling and relationship management
  
• Problem -solving skills
  
• Basic computer knowledge
  
• Team coordination abilities
  

Preferred Skills

• Experience in customer support or sales coordination
  
• Knowledge of CRM tools
  
• Candidates from Chennai / Perambur preferred
  

Experience Requirements

• Freshers and experienced candidates can apply
  
• 0–2 years experience preferred
  

Education

• Minimum 50% in SSLC, PUC & Graduation/Post -Graduation
  
• No active backlogs