Customer Care Engineer

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance. In this role, you'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation. You'll install, maintain, and repair a High-Performance Liquid Chromatography Instrument, also basic knowledge and service activity of LCMS. You'll combine technical expertise with customer service skills to solve complex problems and help our customers achieve breakthrough discoveries that make the world healthier, cleaner, and safer.

REQUIREMENTS:
• Bachelor's Degree, minimum 5 to 6 years of experience in chromatography instrument. Experience installing, troubleshooting, and repairing sophisticated analytical instruments like HPLC and LCMS preferred.

Looking for candidate to work on analytical instruments like HPLC and LCMS
• Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
• Advanced degrees or specialized certifications are a plus
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
• Excellent customer service skills and professional demeanor
• Strong verbal and written communication abilities
• Fluency in English required, additional language skills welcome
• Demonstrated problem-solving capabilities and analytical thinking
• Proficiency with Windows operating systems, MS Office, and service management software
• Ability to read and interpret technical diagrams, schematics, and documentation
• Valid driver's license and ability to travel up to 30-35%
• Physical ability to lift up to 50 lbs and stand for extended periods
• Availability to work flexible hours and respond to emergency service calls
• Must be able to obtain necessary credentials to access customer facilities
• Strong organizational skills and ability to manage time effectively
• Collaborative mindset with ability to work independently