Customer Care executive

Job Summary:

We are seeking a dedicated and customer-focused individual to join our domestic call center team as a Customer Care Representative. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.

• Handle customer inquiries via phone in a professional and courteous manner.
  
• Provide accurate information about products, services, and policies.
  
• Resolve customer complaints and issues efficiently and empathetically.
  
• Maintain records of customer interactions and transactions.
  
• Follow communication scripts and standard operating procedures.
  
• Escalate unresolved issues to the appropriate department.
  
• Meet daily and monthly call targets and quality benchmarks.
  

Requirements

• Minimum graduate
  
• Proficiency in Hindi and/or regional languages; basic English communication skills.
  
• Prior experience in a call center or customer service role is an advantage.
  
• Good listening skills and patience.
  
• Ability to work in a fast-paced environment.
  
• Basic computer knowledge (MS Office, CRM tools)