Customer Care Executive for Inbound Travel Process (US Shift)

Job Description - Customer Care Executive for Inbound Travel Process (US Shift)

Job Brief:
We are hiring for the position of Inbound International BPO Customer Care Executive (CCE) to join our dynamic Travel Process team. This role requires 6 months - 2 years experience in international BPO, It involves working in a captive process, handling flight booking and ticketing inquiries for our US-based customers.

Responsibilities:

Provide excellent customer service by managing inbound calls from international clients.
Assist customers with flight booking, ticketing, and travel-related inquiries.
Handle customer queries efficiently and effectively in a US-shift environment.
Ensure customer satisfaction by resolving issues and providing accurate information.
Maintain records of customer interactions and transactions.

Skills Required:

Previous experience in an international BPO, particularly in a travel process, is preferred.
Strong communication skills in English.
Ability to work in a US-shift time zone.
Knowledge of flight booking and ticketing systems is an advantage.
Excellent problem-solving skills and attention to detail.

Benefits:

Competitive salary and performance-based incentives.
Opportunity to work in a captive process with growth potential.
Training and development programs.
A supportive and collaborative work environment.

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Customer Care Executive for Inbound Travel Process (US Shift)

Job Description - Customer Care Executive for Inbound Travel Process (US Shift)

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