Customer Care Executive-Inbound Sales

MPowerment Resources LLP was established in 2023 to assist its clients in their growth process by offering comprehensive solutions for their HR requirements. We are a Job Consultancy and Recruitment Agency that specializes in reducing the clutter and streamlining the manpower hunting for companies no matter how Big or Small. We provide end-to-end hiring solutions. Thus, acting as a Platform. We bridge the gap between the leading companies and the Career Aspirants. We act as a link between Companies that offer Jobs in various areas and Job seekers. We also act as a guide to Job searchers and help them with their Career prospects. We have expertise in this domain to offer specific solutions for different needs and purposes to both Employers and Prospective Candidates.

The Role

Hiring for Customer Care Executive - Inbound Sales

Requirement : US Inbound Ticketing process, candidate use to take 15 to 30 calls in a day and book flight tickets for US customers as per their requirements and resolve their queries.

You will be responsible for :

• Manage incoming phone calls
• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Ideal Profile

Requirements:-

• Proven customer care experience In any International BPO or Experience as a Travel Sales Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and interpersonal skills.

*US Travel Process*

• Booking customers flight tickets and making sales.
• Excellent verbal and written communication skills.
• Need candidates with excellent English communication skills.
• Candidates should have minimum 1 year experience in International BPO Sales Process.
• Working days: 24 working days in a month, 2 paid leaves, 1 birthday Leave.
• Shifts: US shift (Inbound Voice) Fixed shift with Roster off
• Incentive : Up to 4 lacs in a month ( Average incentive 10 k to 50k in a month ) apart from salary
• Salary : 20K to 30K
• Training : 30 days paid training.

What's on Offer?

• Join a market leader within IT Services
• Leadership Role
• Opportunity within a company with a solid track record of performance