Customer Data Specialist

Summary / Goal
Join TVH in building a solid Data Foundation that will help us in taking the next step in becoming a digital, data driven company. As a Customer Data Management Expert, you will be performing in depth analysis, a guardian of data quality and the ultimate expert on customer data and related processes within the customer data domain.

You are responsible for ensuring that data is accurate, reliable, secure, and fit for its intended purpose. The Customer Data Management Expert is the go-to person for related to customer master data and in this role supports issue resolution, executes complex analysis, monitors data quality, and contributes to data projects. You engage with stakeholders in and outside data to implement potential optimizations within your data domain.

We’re looking for an experienced and highly motivated person joining our global data management team with a focus on excellence, initiative, courage and joy. You should have strong master data management, analytical and people skills with a solid understanding of data, processes and business.

Key Responsibilities
● Domain Data Expert: Serve as the primary point of contact for all data-related
inquiries within the customer data domain, understand both IT and business
perspectives, supporting colleagues and stakeholders.
● Data Analysis: Develop deep-dive analysis, queries and scripts providing critical data insights to lead process improvements and support decision making on a data driven foundation.
● Data Quality: Design data quality metrics within the customer data domain ensuring data is consistently accurate, reliable, and complete.
● Issue Resolution: Responsible for identifying, investigating, and resolving complex master data related conflicts, discrepancies, and quality issues within and across your domain. Validate solutions with the design and execute complex testing scenarios on data integrity and system changes.
● Standards Enforcement & Documentation: Document, maintain and report on relevant customer processes, standards and guidelines. Also ensure communication and adherence to these data processes, standards and guidelines.
● Continuous improvement: Drive continuous improvement initiatives by reviewing existing operations, and support in generating new ideas to assist in identifying continuous improvements implementing best practices.
● Cross-Functional Collaboration: Work closely and effectively with the different data teams, IT and business stakeholders to ensure the value of data is recognized and meets business requirements. Facilitate communication, gather feedback, and align data practices across departments and projects.
● Mentorship & Guidance: Pro-actively provide guidance and support to less experienced colleagues, assisting them with daily tasks, issues and promoting skill development and adherence to best practices.

Qualifications
● Master's degree (or equivalent by experience) in a relevant field such as Information Management, Data Management, Business Administration, Computer Science, or a related discipline. Equivalent practical experience may be considered.

>5 years of experience working with customer data, preferably in a data

management, data quality, or data governance role with a focus on customer data.
● Familiarity with data quality concepts and data management best practices.
● Strong understanding of data structures, data relationships, and database concepts from a technical and functional perspective.
● Experience working in a medium to large global organization with data management tools and technologies (e.g., data quality platforms, data catalogs, data profiling tools) is a plus.

Desired Skills
● Strong Analytical and Problem-Solving Skills: Ability to analyze data issues,
identify root causes, and propose effective solutions.
● Good Communication and Interpersonal Skills: Ability to communicate clearly and effectively with both technical and non-technical stakeholders, build relationships, and facilitate discussions.
● Attention to Detail and Accuracy: Meticulous approach to data and a strong focus on ensuring data integrity.
● Organizational and Time Management Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
● Proactive and Initiative-Taking: Ability to work autonomously, identify opportunities for improvement and take ownership.
● Strong Data Manipulation Skills: Familiarity with Tableau, basic SQL, Python or data manipulation tools (e.g., Excel, Google Sheets) for data investigation and analysis.
● Mentor/Coaching Skills: Offering day-to-day support, sharing knowledge of best practices, and helping to build data literacy and stewardship capabilities across the organization.
● Learning Agility: Willingness to learn new tools, technologies, and data
management concepts.

What We Offer:
● An opportunity to work with a leading global multinational organization.
● A dynamic and collaborative work environment
● Opportunities for professional growth and development.
● Competitive compensation and benefits package.

 

WHAT’S IN IT FOR YOU

You’ll be part of a people-centric culture, where your well-being matters.  Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers. 

We also offer:

Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

WHAT’S IN IT FOR YOU

A family atmosphere , people-centric culture, where your emotional and physical well-being matters.

A company of great colleagues with a global mindset, where you feel welcomed from day one.

A competitive salary , medical insurance for family , retirement benefits Healthy work – life balance

Internal career opportunities, professional development, including access to LinkedIn Learning and many in-house/external training courses

Job security working for a global company with strong presence & commitment in India.

 PEOPLE ARE AT OUR HEART

• TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

 ABOUT TVH

• TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.