Customer Delight Associate

What You’ll Do

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  Respond to customer queries on live chat, email, and social media (DMs/comments) in a timely and professional manner. Outcall the customers if and when it's required.

  
  


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  Deliver clear, accurate, and empathetic responses to user issues or feedback.

  
  


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  Understand and troubleshoot common issues related to app functionality, subscriptions, and content access.

  
  


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  Escalate unresolved or technical issues to relevant internal teams as needed.

  
  


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  Maintain a positive tone and uphold brand voice across all customer communications.

  
  


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  Identify patterns in customer feedback and flag them for internal improvements.

  
  


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  Keep records of user interactions, comments, and issues using internal tools.

  
  

What We’re Looking For

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  1–3 years of experience in a customer support or related role.

  
  


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  Strong written communication skills in both Hindi and English, Kannada, etc

  
  


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  Experience in handling queries over at least two of the following: live chat, email, social media (Instagram, Twitter, etc.).

  
  


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  Basic understanding of customer service tools and ticketing systems (e.g., Freshdesk, Freshchat, Yellow or Nugget) is a plus.

  
  


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  Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

  
  


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  Empathetic, solution-focused, and a strong team player.

  
  


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  Willingness to work in shifts, including weekends or public holidays if required.

  
  

Why Join Us?

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  Opportunity to work in a fast-growing audio and content platform.

  
  


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  Exposure to multi-language marketing and global user base strategies.

  
  


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  A collaborative work environment with a data-driven and innovative approach.

  
  


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  Competitive salary and growth opportunities in marketing and growth strategy.

  
  

About KUKU

Founded in 2018, KUKU is India’s leading storytelling platform, offering a vast digital library of audio stories, short courses, and microdramas. KUKU aims to be India’s largest cultural exporter of stories, culture, and history to the world with a firm belief in “Create In India, Create For The World”.

We deliver immersive entertainment and education through our OTT platforms: Kuku FM, Guru, Kuku TV, and more. With a mission to provide high-quality, personalized stories across genres from entertainment across multiple formats and languages, KUKU continues to push boundaries and redefine India’s entertainment industry.

Website: www.kukufm.com

Android App: Google Play

iOS App: App Store

LinkedIn: KUKU

Ready to make an impact? Apply now!