Customer Engagement Executive
Location: Pune (Work from Office)
Experience: 0–2 years
Employment Type: Full -time
CTC: 20,000 - 22,000/ -
Start Date: Immediate
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About scanO
scanO is building the world’s first AI -powered oral health ecosystem. With scanO air (our physical screening device) and scanO engage (our digital platform), we empower dental clinics, hospitals, and institutions to deliver instant, accurate oral health screenings. Trusted by 500+ clinics, scanO is redefining preventive care.
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Role Overview
As a Customer Engagement Executive, you will work closely with our partner clinics, hospitals, and institutional clients to ensure successful onboarding, product adoption, and continuous engagement. Your goal will be to drive product usage, improve client satisfaction, and maximize the value delivered through the scanO ecosystem.
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Key Responsibilities
Conduct onboarding and product demo sessions for clinic staff, doctors, and administrators
Ensure smooth adoption of scanO air and scanO engage among new B2B clients
Monitor usage dashboards and track key engagement metrics (e.g., number of scans, active users, follow -ups)
Identify usage gaps and proactively re -engage inactive clients
Provide initial technical support and remote troubleshooting
Execute engagement campaigns (WhatsApp, email, updates, feature highlights)
Customize workflows based on clinic requirements (single -chair, multi -location, enterprise partners)
Collect and document customer feedback to support product improvements
Maintain accurate CRM records and onboarding status
Assist in organizing webinars and training sessions for partner clinics
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Who You Are
Graduate (Masscom BBA MBA)
0–2 years of experience in customer success, client engagement, or similar roles
Strong communication skills in English and Hindi (regional language is a plus)
Comfortable explaining technology to non -technical users (doctors, clinic staff)
Confident in conducting demos via Zoom/Google Meet
Familiar with Google Sheets, CRM tools, and WhatsApp Business
Analytical mindset with a focus on engagement and performance metrics
Self -driven, quick learner, and adaptable in a fast -paced environment
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Why Join scanO?
Work with cutting -edge AI technology in healthcare
Gain hands -on experience in customer success and SaaS growth
Direct mentorship from leadership and founders
High growth and learning opportunities
Opportunity to make a real impact in preventive healthcare
Requirements
Graduate (Masscom BBA MBA)
0–2 years of experience in customer success, client engagement, or similar roles
Strong communication skills in English and Hindi (regional language is a plus)
Comfortable explaining technology to non -technical users (doctors, clinic staff)
Confident in conducting demos via Zoom/Google Meet
Familiar with Google Sheets, CRM tools, and WhatsApp Business
Analytical mindset with a focus on engagement and performance metrics
Self -driven, quick learner, and adaptable in a fast -paced environment
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