Customer Experience Associate

Company : Magicdecor

Job Type : Full Time

Bhubaneswar, Odisha

Job Description - Customer Experience Associate

We are looking for an enthusiastic Customer Support Specialist to join our team! The
ideal candidate for this position will need to be the best negotiator and have strong
query management skills. They will have to provide continuous support to handle any
queries and escalations with regards to the product and service provided by the
company and provide timely resolution.

What You’ll Do

Handle inbound queries from customers and provide technical and product
support via multiple channels (phone, email, chat, Whatsapp)
Systematically escalate problems to the relevant owners and teams and follow
through on the resolutions to ensure they are delivered.
Continually collaborate with multiple departments to understand and develop
product knowledge.
Ownership to improve processes by analysing escalated cases and working
cross -functionally to reduce resolution time and improve the customer
experience.
Support in various ad -hoc audits and other internal control initiatives on an
ongoing basis.
Be a great culture fit - have the start -up energy and be ready to be always on
the move.

Requirements

What You’ll Need

1 -3 years of experience in Customer Support, Customer interaction, Negotiation
Experience in the field of Interior Design / Insurance/ Healthcare/E -Commerce is an added
advantage.
Hand -on experience in handling customers
• Exceptional verbal & written communication skills

Benefits

What You’ll Get

Open Door Policy
Work in a pleasant environment with little hierarchy
Dynamic working environment in a growing firm
Strong support from peers

Email address

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