Customer Experience Executive

Role Dimensions:

• ROLE: Executive Customer Experience


• LOCATION: Indore


• NUMBER OF DIRECT REPORTEES: Individual contributor role

Key Relationships:

• REPORTS TO: Supervisor/TL Customer Experience

About the Role:

• Handling customer queries (Outbound calls).


• Handling customers queries (Chat support).


• Reminding / connecting with customers to collect invoice due amount.


• Coordinating with internal departments to prioritize resolution of customer queries.


• Handling social media escalations.


• Reaching out to detractors to understand their concerns.


• Supporting to enhance overall NPS/C-Sat.


• Responding to customers reaching out via email.

Preferred Qualifications:

• Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree (in any field).


• Punctual and motivated.


• Excellent verbal and written communications skills.


• English & Hindi fluency required (at least Upper-Intermediate level).


• Freshers and experienced candidates can apply (Experience will be preferred over freshers).