Customer Experience Executive- Backend (Lower Parel, Mumbai)

ABOUT THE ROLE:

 Assist in providing world-class customer care to customers by supporting the
front end/store teams via email, chat and phone.
 Consistently work with other teams to track, solve and innovate our
processes and procedures to provide the best customer care in the world
 Liaise with production to fix individual customer issues and alterations.

• 6 days of working


• Rotational weekly offs


• Excellent communication skills

Key Skills:

 2+ years’ experience in customer service in the apparel sector specifically in a back-end role.

 Proficient in MS Office – Excel, Word and email.
 Previous contact center, providing both email & phone support an asset
 Exceptional communication skills, both written and verbal
 Customer service oriented with a natural desire to care for the needs of others
 Deep desire to put drive & effort into your work
 Knowledge and passion for men's fashion and style trends
 Knowledge about men's tailoring, pattern design, garment alterations, and
fabrics preferred