Customer Experience Lead

About us

• Managing a team of customer support executives and keep them motivated.
  

• ​Maintain good customer relationships to drive customer satisfaction.
  

• Acting as a single point of contact for customers to resolve any order related issues by coordinating with internal sales and operations teams.
  

• Take inbound customer leads and help them with our offerings.
  

• Build good rapport and establish long term relationships with customers.
  

• Helping customers in their end-to-end order journey with us.
  

• Be the voice of the customers by having an in-depth understanding of their likes and dislikes and helping the company bring desired changes.
  

Requirements

• Excellent communication skills: English & Hindi
  

• Interpersonal skills
  

• Team management
  

• Problem solving
  

• Driven & ambitious Individual with a strong desire to succeed.
  

• Conscientious .Always on top of your pipeline without a need for reminders and follow ups.
  

• Desire to work in a rapidly scaling startup.
  

• Proficiency with MS Office
  

• Excellent convincing & persuasion
  

Any Graduate

Experience :

1-3 years in customer experience or relationship manager role

Benefits