CUSTOMER EXPERIENCE REPRESENTATIVE ING, P&B

Mumbai (India) Hybrid 12 Provide regular reports, information to stakeholders Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary Manage daily escalations & issues Open, follow up customer's non-conformities We bring Herewith some examples. Feel free to pick 6 bullets from the list below that relates more to your candidates, craft your own ideas or even mix some pre-defined with your own ideas. A rich history and a promising future of bold scientific innovation and passionate creation with our customers; A space to grow by encouraging and supporting curiosity and an open mindset; A culture that prioritizes safety and well-being, both physically and mentally; The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose; A flexible work environment that empowers people to take accountability for their work and own the outcome; Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity; A firm belief that working together with our customers is the key to achieving great things; An eagerness to be one team and learn from each other to bring progress to life and create a better future; | We bring A rich history and a promising future of bold scientific innovation and passionate creation with our customers; A space to grow by encouraging and supporting curiosity and an open mindset; A culture that prioritizes safety and well-being, both physically and mentally; The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose; A flexible work environment that empowers people to take accountability for their work and own the outcome; Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity; A firm belief that working together with our customers is the key to achieving great things; An eagerness to be one team and learn from each other to bring progress to life and create a better future In 6 bullet points, this section will let candidates know what they need to do in their roles day-to-day to shape a successful career. Keep it short and sharp; NO long sentences. | Please fill in Ensure an effective & efficient order-to-cash process Ensure that all job advertisements are posted with the diversity statement.