Customer Experience Specialist

Company : Supervek

Job Type : Full Time

Hyderabad, India

Job Description - Customer Experience Specialist

We are looking for a self starter who can take ownership of our customer experience needs. For the right candidate, this is a great opportunity to grow with the company. At Supervek, a great customer experience is our North Star metric - and this position will play a key role in the brand's growth.

Ensure a great customer experience by proactively reducing customer paint points

Create efficient customer care processes and identify scope for improvement in customer experience

Work with the operations and manufacturing teams to ensure all issues are resolved in a timely manner

Maintain updated knowledge of Supervek product offerings, features and policies

Participate in meetings and activities to improve customer experience

Maintain proper documentation of customer queries and resolutions

Handle inbound phone, web and social queries

Assist operations and marketing teams with ad hoc projects and activities

Requirements

Fluency in English

Experience in Handling Customer ticketing platforms like Zendesk/ZohoDesk

Self Starter who can take ownership of the customer experience

Proficiency in MS office Suite

Team Player who can work in a fast paced environment

Benefits

High energy start-up culture

Gain exposure with working in a high growth environment

Supervek is a homegrown brand of alternative lifestyle products and is the category leader in the Indian Tyvek wallets market. With users in over 20 countries and growing sales every year through added products and geographies, we are looking to bring in some new energy to our graphic design efforts. The candidate will work directly with the founding team and for the right candidate, this will be a great opportunity to grow in a fast paced and growing organisation.

At Supervek , we look for motivated candidates with a passion for excellence. We provide an entrepreneurial environment where initiative, diligence and creativity by employees is encouraged. As a part of Team Supervek you will be part of an informal and friendly work environment and will get constant encouragement to take on new challenges. We offer a congenial work space, challenging career growth opportunities and a chance to work with some bright minds. We are firm believers in the fact that the right attitude is as important as the right qualifications. This is just a fraction of what you get as part of Team Supervek. The satisfaction of seeing your work used by thousands of people around the world is priceless. We invite you to be a part of a strong and growing Superteam that is on a mission to build a Global consumer brand.

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Customer Experience Specialist

Job Description - Customer Experience Specialist

Requirements

Benefits

Similar Customer Experience Specialist Jobs in India

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