Customer / Field Service Engineering Manager

As a Customer / Field Service Engineering Manager, you will play a critical role in supporting India\u2019s first private semiconductor fabrication facility and in contributing directly to the development of the country\u2019s semiconductor ecosystem. This is a high\u2011visibility leadership position offering the opportunity to build and lead a world\u2011class service organization from the ground up while growing alongside one of the most advanced industries globally.\n\nThis role is ideal for a driven leader who thrives in complex, technology\u2011intensive environments and is passionate about operational excellence, customer success, and people development.\n\nMobility \u0026 Location Requirement\n\n * Candidates must be willing to relocate to Singapore or Taiwan for 3\u20136 months upon joining for training and technology transfer.\n * Following the initial onboarding period, the role will be based in Ahmedabad, Gujarat, supporting local FAB operations after the first 12 months.\n\n\n\nDomain Skills \n\n * Sound Industrial Engineering practices related to the Semiconductor Domain (e.g., preventive and corrective maintenance). \n\n\n * Comprehensive understanding of the semiconductor industry, wafer FAB equipment, and chip manufacturing processes. \n\n\n * In the absence of semiconductor domain experience, an equivalent background in biotechnology manufacturing or pharmaceutical manufacturing is preferred. \n\n\n\nExperience \\- 10+ Years\n\nEducation \n\n * Bachelors/Masters in Engineering or Equivalent. Preferably in Mechanical, Electrical, Mechatronics, Industrial, Chemical and Metallurgy. \n\n\n * Additional Certifications complementing the Semiconductor, Pharma or Biotechnology domain will be a value add. \n\n\n\nKey Responsibilities\n\n * Forecast and manage financial, manpower, and operational requirements across start\u2011ups, warranty, service agreements, and paid services; drive service agreement opportunities in partnership with sales and marketing.\n * Manage system start\u2011ups, ensuring delivery within defined time and cost parameters.\n * Ensure high levels of customer satisfaction through reliable service delivery and system performance.\n * Recruit, onboard, train, and develop Customer Engineers to support regional operations.\n * Drive employee engagement and performance through clear communication, goal setting, performance tracking, and career development planning.\n * Ensure strict adherence to safety standards while developing technical, managerial, and specialist talent.\n * Manage system downtime through established escalation procedures to ensure rapid restoration of service and accurate reporting.\n * Deliver guaranteed uptime and service KPIs as committed to customers.\n * Promote continuous improvement initiatives to reduce cycle time, enhance technical performance, and empower the workforce.\n * Comply with all departmental procedures related to health, safety, and workplace welfare.\n\n\n\n## Qualifications\n\n### Education:\n\nBachelor\u0027s Degree\n\n### Skills\n\n### Certifications:\n\n### Languages:\n\n### Years of Experience:\n\n7 - 10 Years\n\n### Work Experience:\n\n## Additional Information\n\n### \n\n### Shift:\n\nDay (India)\n\n### \n\n### Travel:\n\nYes, 25% of the Time\n\n### \n\n### Relocation Eligible:\n\nYes\n\n### Referral Payment Plan:\n\nEmployee Referral (Standard)\n\nApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. \n