Customer Master Senior Analyst

Main purpose of the role/Position Summary:

As a Customer Master Senior Analyst, you will be an essential part of the order-to-cash cycle responsible for supporting business divisions by creating, managing and maintaining an accurate record of our global customer database.  Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process. You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing to Trimble’s overall success.

Job Responsibilities:

• Customer Data Management: Help manage the creation, maintenance, and accuracy of customer master records in our database. This includes capturing and updating relevant information such as contact details, billing and shipping addresses, and other pertinent data to ensure information is up-to-date.

• Data Validation: Identify and rectify discrepancies, inconsistencies or duplications in the system.

• Process Improvement: Make recommendations to team leadership where there are inefficiencies or opportunities for possible improvements to existing data validation processes.

• Collaboration: Work with cross-functional teams, including sales, marketing, finance, and customer service to gather and validate customer information. Communicate and interact both professionally and effectively to resolve data-related issues and provide support when required.

• Compliance: Ensure compliance with company policies and procedures, as well as localization requirements when applicable, related to customer data and data privacy.

• Escalation: Escalate unresolved or complex cases to team leadership for assistance.

• Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience.

• Basic Merging: Work to get appropriate approvals to process basic account merges according to guidelines, and get them processed.

• System Enhancements: Assist with testing for system enhancement projects and initiatives related to customer master data management. 

Qualifications & Experience: 

• High level of integrity and commitment to maintaining data confidentiality

• Minimum High School Degree

• Degree in Business Administration, Information Systems or a related field is a plus

• 1-2 yrs experience in customer data management or a similar role, preferably in a large-scale organization, with strong customer service and data entry experience  is preferred but not mandatory.

• 1-2 yrs experience using customer relationship management (CRM) systems and other data management tools  is preferred but not mandatory.

• Strong attention to detail and ability to handle large volumes of data accurately

• Problem-solving and trouble-shooting capabilities

• Analytical mindset with the ability to identify data patterns and trends

• Strong organizational skills and the ability to prioritize tasks effectively

Relationships required to build within this role:

INTERNAL:

• Customer Support teams

• Order Management

• Sales Teams

• Sales Operations

• Credit & Collections

• Business/Division Representatives

EXTERNAL:

• Customers/Resellers

General abilities and skills expected to be learned and mastered in this role:

• Good comprehension and understanding of the complexity of how customer master data is entered, maintained and used throughout Trimble.

• Good comprehension and extensive experience with Salesforce and Oracle

• Good understanding of and adherence to trade and revenue compliance

• Strong customer service skills