Customer Operations I Executive I Pune & Mumbai Daily Walkin

Key Responsibilities:

• Responding to incoming chats from customers in a professional and courteous manner.


• Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.


• Proactively seeking opportunities to upsell and cross-sell products and services to customers.


• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.


• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.


• Meeting or exceeding individual and team sales targets.


• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Excellent written communication skills in English.


• Previous experience in a customer service and sales role, preferably in a chat or online environment.


• Ability to multitask, prioritize, and manage time effectively.


• Strong problem-solving skills and the ability to think on your feet.


• Comfortable working in a fast-paced environment.


• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.


• Familiarity with basic computer skills and knowledge of CRM systems.

Education:

• High school diploma or equivalent required.


• Bachelor's degree in any field is preferred.