Customer Order Management

Key Responsibilities for COM -

• Process customer orders accurately IN SAP SD Module using order management systems.
• Weekly Demand upload in SAP SD module as per the customer forecast.
• Prepare Waterfall reports every month to understand the accuracy of the customer forecast.
• Discuss with all customers every month to understand the current demand trend and future forecast.
• Release Monthly/Weekly production to the PPC team based on the customer demand and pull.
• Coordinate with PPC, production, warehouse, and Logistics for timely order fulfilment.
• Real-time tracking of parts and vehicles to avoid delays.
• Maintain the Finished Goods stocks at the 3PL Warehouse as per the customer requirement.
• Resolve order-related issues and handle customer inquiries professionally.
• Deliver accurate, timely, and transparent service while meeting strict industry compliance standards.
• Prepare and analyze reports on order trends, processing timelines, and customer satisfaction.
• Returns & after-sales service: Handling exchanges, refunds, or support.
• Managing defective parts, recalls, or warranty claims
• Support continuous improvement of order management processes.
• Ensure compliance with company policies and standards.

Key Responsibilities for VOM -

• The Material Planning Specialist is responsible for the procurement of all production materials. He/she has to ensure the availability of the material needed in the requested amount, quality and at the right time as determined in the production plan.
• Ordering and managing the execution of the individual deliveries of RAW material against the scheduling agreement or purchase order. The requirements for RAW material deliveries are determined based on the detailed sourcing plan.
• MRP run and validation, Transfer delivery schedule to supplier, Material availability assurance.

• A Material Planner ensures a smooth flow of raw materials and components for production by managing inventory, forecasting needs, ordering supplies, and coordinating with suppliers and internal teams.
• Aiming to prevent shortages/overstock while minimizing costs, crucial for keeping operations running efficiently. Key duties involve using MRP systems, tracking supplier performance, optimizing stock levels, and creating reports to meet production demands.
• Maintain optimal stock levels, conduct checks, and minimize obsolete stock.
• Align material supply with production schedules, ensuring materials are at the right place at the right time
• Analyse demand, forecast material needs, and plan material delivery from suppliers.
• Order materials, manage purchase orders, track supplier performance, and resolve delivery issues.
• Utilize MRP/ERP systems, ensure data accuracy, and manage Bills of Materials (BOMs).
• Create reports (KPIs like OTIF, ITR), analyse performance, and identify process improvements.
• Analysing customer demand and production volumes. Preventing production stoppages due to material lack.
• Managing risks related to material shortages. Optimizing inventory costs and balancing availability.
• Handling returns to vendors and managing waste materials. 
• Improving overall supply chain efficiency and cost-effectiveness

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