Customer Quality Engineer

Functional Competencies / Skills critical for the
job

·         Serve as the primary point of contact for customer
quality concerns.

·         Monitor CRM portals, respond to quality alerts,
track Zero Km Concerns and warranty complaints.

·         Through knowledge in Lithium Battery, BMS and Vehicle
firmware

·         Functional understanding of traction motors, Controllers,
On -board chargers, DC -DC converters and Lights and Horns

·         Liaise with internal teams (Design, manufacturing,
engineering, supply chain) to resolve customer quality issues.

·         Responsible for Root -cause analysis and Taking
corrective actions for Customer complaints

·         Coordinate containment and rework activities when
necessary for customer concerns.

·         Maintain clear documentation of all
customer -related quality issues and actions.

·         Track and report on customer quality metrics, such
as Zero km concerns, warranty complaints and warranty cost etc.

·         Analyze returned parts from customers and conduct
warranty case analysis and Field visits for failure analysis

·         Monitor
field replacement parts availability

Requirements

Experience: 5 -7 years

Industry Preferred: EV / Automotive / Auto
Ancillary

Qualifications: B.E/B. Tech
–Mechanical/Automobile

Skills: Hands on
experience in 7 QC Tools, 8D Analysis, Electrical trouble