Customer Quality Lead

Key Responsibilities

• Own Customer Quality for rolling stock/train projects.

• Ensure right-first-time, safe and compliant train delivery.

• Act as the primary quality interface with customers.

• Lead customer complaints, RCA, 8D, CAPA and closure.

• Drive customer satisfaction, quality KPIs and punch-point reduction.

• Ensure compliance with ISO 22163 (IRIS), QMP and customer requirements.

• Lead final inspection, testing, acceptance and quality release.

• Drive cross-functional resolution with Production, Engineering, Supply Chain and Quality.

• Identify critical quality risks and initiate containment/escalation when required.

• Drive continuous improvement, lessons learned and defect prevention.

• Lead, mentor and develop the Customer Quality team.

• Prepare and present quality performance reports to management and customers.

• Education & Experience: Bachelor’s degree with 14+ years or Diploma with 18+ years of experience, preferably in Mechanical/Electrical Engineering.

• Industry Experience: Minimum 8 years of Customer Quality experience in Rolling Stock or Rolling Stock Components.

• Quality Expertise: Strong knowledge of ISO 22163 (IRIS) and Quality Management Systems.

• Customer Focus: Strong customer orientation with proven experience in customer complaint and quality issue resolution.

• Technical Skills: Hands-on experience in RCA, 8D, CAPA, audits, inspections and quality improvement.

• Communication: Excellent reporting, presentation, stakeholder management and communication skills.

• Leadership: Ability to lead cross-functional teams and drive a zero-defect and continuous improvement culture.

• Lead a nationally significant railway project with transformative potential.
• Engage with advanced technologies and industry-leading experts.
• Thrive in a dynamic, supportive, and growth-oriented work environment