Customer Relations Executive

Customer Relations Executive – Chat Support

Location: Ahmedabad, Gujarat | Work from Office 
Employment Type: Full-Time
Salary: ₹26,000 – ₹38,000 CTC per month
Salary will be based on interview performance and relevant experience.

About the Role

We are looking for enthusiastic and customer-focused Customer Relations Executive to join our Chat Support Team. This opportunity is open to both freshers and experienced professionals with strong written communication skills and a passion for delivering exceptional customer experiences.

In this role, you will interact with customers through digital channels, understand their concerns, provide appropriate solutions, and ensure a smooth and professional support experience.

Candidates must be based in Ahmedabad or be willing to relocate and work from the office.

Key Responsibilities

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  Respond to customer queries through chat, email, text, and social media channels.

  
  


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  Understand customer concerns and provide accurate, timely, and effective resolutions.

  
  


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  Provide clear information about products, services, and processes.

  
  


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  Maintain excellent standards of grammar, spelling, tone, and written communication.

  
  


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  Handle customer complaints and concerns with patience, empathy, and professionalism.

  
  


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  Accurately document customer interactions and update relevant records.

  
  


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  Follow established company policies, processes, and quality standards.

  
  


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  Meet assigned quality, productivity, response-time, and customer satisfaction targets.

  
  


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  Coordinate with relevant teams when required to resolve customer issues.

  
  

Eligibility & Requirements

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  Minimum qualification: 12th Pass / Diploma or equivalent; graduates are preferred.

  
  


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  Freshers are welcome to apply.

  
  


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  Prior experience in customer service, chat support, BPO, or a related field will be an advantage.

  
  


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  Excellent written English and grammar skills.

  
  


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  Good typing speed with basic computer knowledge.

  
  


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  Strong problem-solving and attention-to-detail abilities.

  
  


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  Ability to multitask and manage multiple customer conversations efficiently.

  
  


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  Comfortable working in rotational shifts, including night shifts, weekends, and holidays.

  
  


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  Willingness to relocate to Ahmedabad and work from the office.

  
  

What We Offer

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  Comprehensive training and continuous learning opportunities.

  
  


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  Career development and internal growth opportunities.

  
  


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  Supportive and professional work environment.

  
  


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  Opportunity to develop strong customer service and communication skills.

  
  


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  Long-term career prospects in the Customer Experience & Support industry.

  
  

Apply now and take the next step in your career.