Customer Relations Manager

This role is for one of the Weekday's clients

Salary range: Rs 500000 - Rs 700000 (ie INR 5-7 LPA)

Min Experience: 2 years

Location: Bengaluru

JobType: full-time

We are looking for a proactive and customer-focused Customer Relations Manager to manage online and offline customer interactions, drive sales, and ensure a superior buying experience. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to build lasting relationships while achieving sales goals.

Key Responsibilities

• Communicate effectively with customers via chat, calls, and email, providing detailed product information and support throughout the sales process.
• Influence and sell jewelry products by understanding customer needs and recommending suitable options.
• Address customer queries promptly and ensure timely responses for a seamless experience.
• Follow up with potential and existing customers to nurture relationships and encourage repeat purchases.
• Support customer retention by offering personalized assistance and building trust.
• Coordinate with interdepartmental teams to ensure smooth order processing and delivery.
• Work efficiently on ERP systems, Magento, and CRM platforms to manage customer interactions and sales activities.

Skills

Online Sales | Inbound Sales | Outbound Sales | Customer Communication | Relationship Management | E-commerce Operations