Customer Relations Specialist

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity
Are you ready to play a critical role in enhancing business operations and client satisfaction? New Relic is seeking a Commercial Operations Analyst to join our Deal Management and Commercial Operations team. This position is essential in fostering positive customer relationships while navigating our shift to a consumption-based pricing model.

What you'll do

• Maintain strong relationships with customers, skillfully managing disputes while balancing business objectives.


• Consolidate and share customer feedback to drive enhancements in product offerings and operational processes.


• Enforce adherence to New Relic’s policies and procedures, ensuring consistent and reliable operations.


• Respond promptly and professionally to customer inquiries, providing exceptional service and support.


• Effectively multitask and manage open cases, ensuring timely follow-up and resolution.


• Execute basic project management tasks, such as planning, tracking, and reporting on smaller scale projects.


• Facilitate communication and coordination between teams for smooth project execution.

This role requires

• Bachelor’s degree in Business, Economics, or a related field.


• 2-5 years of customer service or related experience.


• Strong organizational skills with the ability to multitask in a fast-paced environment.


• Familiarity with CRM software and data visualization tools.


• Excellent communication skills for collaborating with both technical and non-technical stakeholders.


• Basic project management skills to independently plan, document, and communicate project developments.


• Proven ability to balance customer needs with business goals effectively.

Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy