Customer Relationship And Representative (Post-Sales)

At QpiAI, we are making AI and quantum computing solutions available to enterprise customers in the finance, logistics, pharmaceuticals, materials, space, telecommunication, automotive, and energy industry. We have a dedicated education and upskilling program targeted to academia and industry, QpiAI-Explorer. We are seeking a Relationship Management and Customer Support Specialist for our education programs. Key Responsibilities:Customer Engagement: Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction and loyalty.Account Management: Serve as the primary point of contact for assigned customer accounts, managing their needs, expectations, and feedback.Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand how to use our products effectively.Customer Assistance: Provide prompt and accurate support to customers via phone, email, and live chat.Issue Resolution: Troubleshoot and resolve customer issues, escalating complex cases to higher-level support when necessary.Product Knowledge: Maintain a deep understanding of our products and services to effectively assist customers.Customer Retention: Implement strategies to retain customers, reducing churn and fostering long-term relationships.Feedback & Improvement: Gather customer feedback and collaborate with internal teams to drive product and service improvements.Reporting: Provide regular reports on customer relationship activities and outcomes to senior management.Cross-functional Collaboration: Work closely with sales, marketing, and product development teams to align customer relationship strategies with overall business goals.Qualifications:Experience: Minimum of 1 year in customer relationship management, preferably in the EdTech or SaaS industry.Education: Bachelor’s degree in Business Administration, Marketing, or a related field.Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in CRM software.Attributes: Customer-centric mindset, proactive, and ability to work independently as well as in a team environment.