Customer Relationship Associate

Job Description:

Location: Hyderabad
Reporting to: Owner (Anand Gupta)

Role Overview:
We invite an experienced Senior CRA– Jewellery professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families.

Key Responsibilities:

• Personally handle repeat customers and walk-ins needing special attention

• Resolve complaints, negotiations, and delicate escalations

• Train the team on customer engagement and luxury follow-ups

• Host weekly one-on-one coaching and team updates

• Maintain brand loyalty through relationship-building

• Support performance tracking and incentive design

Requirements:

• Female, 45+ years, Hyderabad or Andhra roots

• Telugu fluency a must; Hindi/English working knowledge

• 10–15 years of proven jewelry client relationship experience

• Warm, spiritual, dignified in appearance and speech

• High emotional intelligence and trustworthiness

Compensation: Competitive salary + performance incentives, standard leaves & holidays.