Customer Relationship Executive

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Looking for Customer Relationship Executive with 2+ years of experience in client handling, worked for luxury brand. 

They are someone who is currently living in Mumbai and can start immediately and having notice period of less than 30 days. 

What's for the Candidate   

• Opportunity to work in a technology-driven, product-based, luxury interior designing start-up 

• Best-in-class packages   

• 21 Paid Holidays & 15 public holidays   

• Insurance   

• Tech tools/ assets 

Job Responsibilities: 

• Attending to all client phone call enquiries received from newspaper inserts, references, newspaper ads or marketing activities 

• Validation of client information as per our criteria and recording of the same in internal databases 

• Fix appointment of the clients for the experience centre visits. Meet and greet them once they visit 

• Be the intermediary between them and design teams for initial requirements 

• Post the initial conversation the CRE would schedule and coordinate the meetings with the client 

• Give a tour of the experience centre if needed 

• Follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same 

• Keep a record and maintain the data of all the meetings and visits in a diligent manner 

Mandatory Requirements: 

• Preferably Masters/bachelor's degree or 2-3 years of experience in client relations 

• Excellent communication and interpersonal skills 

• Proficiency in Microsoft Office 

• Passion and dedication towards client servicing 

• Must be a good listener and pay attention to detail 

• Prior experience in dealing with HNI clients 

• Excellent proficiency in verbal and written communication 

• Basic know-how of any ERP system 

Eligibility Criteria: 

Proven record in handling HNI clients in luxury sector for 2-3 years 

Job Location: Kanjurmarg/Marine Drive, Mumbai WFO 6 days/week

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