Customer Relationship Executive

Company : Smart Work Consultants

Job Description - Customer Relationship Executive

We are looking for a proactive and customer -focused CRM Executive to manage client interactions, improve customer experience, and drive retention in a fast -paced IT/ITES environment.

If you are strong in client communication, CRM tools, and relationship management, this is a great opportunity to grow ?

Key Responsibilities:

â Manage and maintain client relationships & communication

â Handle CRM tools (Salesforce / Zoho / HubSpot, etc.)

â Track leads, follow -ups & customer interactions

â Ensure high levels of customer satisfaction & retention

â Coordinate with sales, support & operations teams

â Generate reports, dashboards & MIS

â Resolve client queries and ensure timely closure

â Support customer onboarding and engagement initiatives

Requirements

Experience in CRM tools & customer management systems

Strong communication & interpersonal skills

Knowledge of lead management & customer lifecycle

Analytical mindset with reporting skills (MIS, dashboards)

Ability to handle multiple clients and tasks

Problem -solving and customer -first approach

Basic understanding of IT/ITES environment

Preferred Qualifications:

Any Graduate / MBA (preferred)
Experience in IT services, BPO, SaaS, or customer support roles

Benefits

â¨ Work in a fast -growing IT/ITES company

â¨ Competitive salary + performance incentives ?

â¨ Career growth in CRM / Customer Success roles

â¨ Exposure to global clients & tools

â¨ Collaborative and dynamic work culture

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