Customer Relationship Executive

• Provide a warm, professional, and personalized welcome to each client, ensuring a memorable customer experience.
  
• Handle inquiries, concerns, and complaints efficiently across multiple channels (in -store, phone, email, WhatsApp, and social media).
  
• Ensure timely and personalized follow -ups to enhance client satisfaction and conversion.
  
• Build and maintain long -term relationships with clients by understanding their needs and preferences.
  
• Collect and manage customer data including key life events (birthdays, anniversaries, engagements) to create customized promotions and offers.
  
• Regularly connect with customers to foster trust and loyalty.
  
• Track leads and monitor conversion rates, providing insights on trends and opportunities.
  
• Identify barriers to conversion and collaborate with the sales team to resolve them.
  
• Support front -office and sales teams in delivering seamless customer journeys from enquiry to purchase.
  
• Leverage customer data to analyse preferences, buying behaviour, and feedback for strategy improvements.
  
• Prepare reports on customer interactions, conversion metrics, and feedback trends for management review.
  
• Stay updated on industry trends and CRM best practices.
  
• Proactively suggest process improvements to enhance customer experience and operational efficiency.
  

Requirements

• Bachelor’s degree in Hospitality Management, BBA, Marketing, or related field.
  
• 1–3 years of experience in customer -facing roles (hospitality, luxury retail, or similar industries preferred).
  
• Strong communication skills in English, Hindi, and one regional language.
  
• Proven ability to handle high -value clients with patience, empathy, and professionalism.
  
• Strong problem -solving skills with the ability to think on your feet in customer situations.
  
• Good organizational skills with the ability to manage multiple interactions simultaneously.
  
• Knowledge of CRM software/tools will be an added advantage.
  
  
  

Benefits

• Career growth & learning opportunities
  
• Team -building & fun work culture
  
• Performance bonuses as per company policy