Customer Relationship Executive

Company : Whitelion Systems Pvt Ltd

Job Type : Full Time

Surat, India

Job Description - Customer Relationship Executive

â¢ Post -Installation Feedback

• Conduct customer feedback calls after installation of Whitelion home automation
systems.

• Verify installation quality, system functionality, and customer understanding of
product usage.

• Ensure customers are satisfied with the installation team and overall experience.

â¢ Post -Service Feedback

• Take feedback after service visits / maintenance calls.

• Evaluate engineer performance, response time, and issue resolution quality.

• Capture customer concerns, recurring issues, or dissatisfaction.

â¢ Customer Engagement

• Maintain professional and positive communication with customers.

• Guide customers on basic usage of smart home systems, if required.

• Build strong and long -term customer relationships.

â¢ Complaint Handling & Escalation

• Identify service gaps and customer complaints.

• Escalate critical issues to technical or service teams.

• Ensure timely closure of issues with proper follow -ups.

â¢ CRM & Data Management

• Record all customer interactions and feedback in CRM systems.

• Maintain accurate data on installation and service experience.

â¢ Reporting & Insights

• Prepare daily/weekly reports on:

• Customer satisfaction (CSAT)
• Feedback trends
• Common service/product issues

• Suggest improvements to enhance installation and service quality.

Benefits

â¢ Excellent communication skills (Hindi & English; regional language preferred)

â¢ Strong listening and problem -solving ability

â¢ Customer -first mindset with empathy

â¢ Basic understanding of IoT / home automation systems preferred

â¢ CRM and MS Excel knowledge

â¢ Good follow -up and coordination skills

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.