⢠Post -Installation Feedback
• Conduct customer feedback calls after installation of Whitelion home automation
systems.
• Verify installation quality, system functionality, and customer understanding of
product usage.
• Ensure customers are satisfied with the installation team and overall experience.
⢠Post -Service Feedback
• Take feedback after service visits / maintenance calls.
• Evaluate engineer performance, response time, and issue resolution quality.
• Capture customer concerns, recurring issues, or dissatisfaction.
⢠Customer Engagement
• Maintain professional and positive communication with customers.
• Guide customers on basic usage of smart home systems, if required.
• Build strong and long -term customer relationships.
⢠Complaint Handling & Escalation
• Identify service gaps and customer complaints.
• Escalate critical issues to technical or service teams.
• Ensure timely closure of issues with proper follow -ups.
⢠CRM & Data Management
• Record all customer interactions and feedback in CRM systems.
• Maintain accurate data on installation and service experience.
⢠Reporting & Insights
• Prepare daily/weekly reports on:
• Customer satisfaction (CSAT)
• Feedback trends
• Common service/product issues
• Suggest improvements to enhance installation and service quality.
Benefits
⢠Excellent communication skills (Hindi & English; regional language preferred)
⢠Strong listening and problem -solving ability
⢠Customer -first mindset with empathy
⢠Basic understanding of IoT / home automation systems preferred
⢠CRM and MS Excel knowledge
⢠Good follow -up and coordination skills